Privacy Policy

Last Updated: September 24, 2026

At Deergayu Wellness, we respect your privacy and are committed to protecting the personal information you provide when using our website, services, and booking facilities.

This Privacy Policy explains what information we may collect, how we use it, and how we protect your information.

1. Information We Collect
When you contact us, make an inquiry, request a booking, or use our website, we may collect information such as:
– Full name
– Email address
– Telephone or WhatsApp number
– Preferred treatment or service
– Preferred location
– Preferred date and time
– Information provided through booking or contact forms
– Any other information you voluntarily provide to us

We may also collect basic technical information about how visitors use our website, such as IP address, browser type, device information, pages visited, referring URLs, and general website usage data.

2. How We Use Your Information
We may use the information you provide to:
– Respond to your inquiries and messages
– Process and manage bookings
– Confirm appointments and requested services
– Provide information about our treatments and wellness services
– Communicate with you regarding your booking
– Improve our website, services, and customer experience
– Run advertising campaigns, conversion tracking, and remarketing audiences through advertising platforms such as Google Ads and Meta Ads (Facebook & Instagram)
– Deliver personalized advertisements, promotional offers, and communications based on user interaction
– Maintain website security and prevent misuse
– Meet applicable legal or administrative requirements

3. Health & Treatment Information
For certain Ayurvedic, wellness, or physiotherapy services, you may voluntarily provide information relevant to your treatment. Such information is used strictly to understand your requirements, provide an appropriate service, manage your booking, or support your safety during treatment.

Our traditional Ayurvedic treatments and therapies are intended for relaxation and general well-being and do not replace professional medical diagnosis, surgery, or emergency care. Please do not submit unnecessary sensitive personal health information through general contact forms.

4. Cookies, Analytics, and Advertising Tools
Our website uses cookies, web beacons, and third-party tracking tools to improve site functionality, analyze web traffic, and optimize marketing campaigns.

– Google Analytics & Google Ads: We use Google Analytics to monitor traffic and Google Ads Conversion Tracking to measure ad effectiveness, build audiences, and serve relevant ads.
– Meta Pixel: We use Meta Pixel (Facebook/Instagram) to measure ad conversion performance, create custom audiences, and display personalized remarketing advertisements to users who have previously visited our site.

You can manage or disable cookies through your browser settings or Cookie Preference banner on our site. You can also opt out of customized advertising by visiting:
– Google Ad Settings: https://adssettings.google.com
– Meta Ad Preferences: https://www.facebook.com/adpreferences
– Digital Advertising Alliance Opt-Out: http://optout.aboutads.info/

5. WhatsApp and Third-Party Services
Our website provides contact options and links through third-party platforms such as WhatsApp, social media networks, Google Maps, or payment services. When you interact with these external services, your information is processed according to their respective privacy policies. Deergayu Wellness does not control third-party privacy practices.

6. International Data Transfers
By using our website and services, you acknowledge that your personal information may be transferred to and processed on secure servers located outside of your country of residence (including servers operated by third-party service providers such as Google and Meta).

7. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
Your information may be shared only when reasonably necessary to:
– Provide the requested service or process a booking
– Operate, secure, and maintain our website and server infrastructure
– Work with verified service providers and marketing partners who assist our business operations (such as Google and Meta)
– Comply with applicable legal obligations or law enforcement requests

8. Data Security
We implement reasonable technical and organizational security measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or electronic storage method can be guaranteed 100% secure.

9. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including booking fulfillment, customer support, and administrative or legal compliance. Once no longer required, data is securely deleted or anonymized.

10. Children’s Privacy
Deergayu Wellness does not knowingly collect or solicit personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.

11. Your Privacy Choices & Data Rights
Depending on applicable privacy laws (including GDPR for international guests), you may have the right to request access to your personal data, request corrections to inaccurate information, or request deletion of your records.
To exercise your rights, please contact us using the details below.

12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect updates in our services, technology, or legal requirements. The latest version will always be published on this page with the updated “Last Updated” date at the top (Last Updated: September 24, 2026).

13. Contact Us
If you have any questions or privacy concerns, please contact us:

Deergayu Wellness
Main Branche: No148/1 ,Gunasirinahimi mawatha(Beachside Road) , Mirissa, 81740
Sri Lanka
Website: https://www.deergayuwellness.com
Email: info@deergayuwellness.com
Phone / WhatsApp: +77 583 4525